Joss&Main Reviews

Terrible customer service. Ordered an outdoor sofa, table, and cushions. The sofa and table arrived (from Wayfair?), but the cushions did not. The confirmation email said the cushions were delivered, but they weren't on the truck. After spending 30 mins with customer service, the best they could do is to re-ship the cushions (appx 2 weeks) and offer me a 10% off coupon for my next order. If I would have known that I would have the frame of an outdoor sofa sitting on my porch for 2-3 weeks, I would have taken my business elsewhere. Don't waste your time.

I have had many purchases with Joss and main, wayfair and Birch lane. My last order was for a large mirror that has been shipped to me now
7 (yes SEVEN) times! Short story is it is a 41" long mirror packaged very poorly with NO markings on The box about it being "fragile" or "breakable"!
I have spent countless hours on the phone, and several emails. I now have 5 large boxes of glitter size mirror in My garage that I am left to have to haul to the dumps.
Why would any company just keep shipping mirrors out In a fashion that ends up in a million pieces EVERY TIME. I have said they need to actually call their suppler, as NO ONE IS READING THE extra PACKAGING NOTES!
Well I wasted more time speaking To supervisors- Robin Stevens, Scott, and then even went higher speaking with David M.
Who couldn't wait to get me off the phone fast enough, and put little or no effort into solving the problem needless to say my time and efforts were no concern to him.
Last thing I forgot to mention.
They charged my credit card the full amount 4 months ago. Was told the would credit my money in March. As of April 22,2021 still no credit!
Customer care is No priority for Management.

I ordered a bookcase on this site that was supposed to be medium brown colored -- instead it's a very light and ugly brown. And, although it says it's a three shelf bookcase, the three shelves only allow for small books or paperbacks -- if you have hardcover books, it's really only a two shelf bookcase. Oh, and the directions to put it together are almost impossible to understand. The worst purchase I've ever made online.

I placed an order on Nov 18th, 2020 and was supposed to be delivered in mid February, then Mid March and now mid April, I called and they put me on hold while they inquired with their Texas warehouse on the where about of the sofa, but even that simple response could take up to 3 working days, this is beyond frustrating, I canceled the order, it's just not worth my energy, it was my first and last order with them.

If I could give them a zero I would. I had ordered a cabinet for my hallway, and after a few days I saw another on their site that I preferred. Looking at my order, the cabinet was not supposed to arrive until late March, so I canceled over a month in advance, with the intent to purchase another unit at a higher price. When I cancelled it said they needed to review my cancellation, and the next day I got an email that said I couldn't cancel because the unit had already shipped. While I found that rather suspect, I wrote back and explained I was cancelling in order to purchase something else, could they stop the shipment. Well they stopped the shipment and charged me a $132 return fee! They did not inform me that would happen, had I known I would have taken the shipment, sold the unit or used it somewhere else in the house and still bought the other unit. I called and explained this to customer service and then to a supervisor- and no way they would give me back the $132. I asked if $132 was really worth them losing a customer for life and apparently it is... I am used to the Nordstrom type of customer service, not the milk them for everything we can kind of customer service. I will never do business with them or their affiliates again.

I ordered furniture from Joss & Main because of previous good experience with Wayfair. I ordered on 24th September. The next day, 25th of September, I canceled the order. Their website clearly states that order can be canceled anytime before it is shipped. I got a notification on 28th September that my order cannot be canceled. I spoke with India Potter at the company. She said that although the website says order can be canceled before shipment, they do not follow it. They shipped it on September 28th despite a legitimate cancelation. I will be disputing the credit card charge and have instructed Fedex not to deliver the package to my house. It is strange that they are so desperate for business and follow shady practices. Please beware before placing any order with them.

I recently ordered from joss and main. What a hassle but I found out they are owned by way fair that explains it. They are not going to last if they don't treat customers better. I tried to get a discount added to my order but customer service said they couldn't do it. They said I would have to cancel my order start over and add the discount which was a holiday discount so customer service said it should be available after the holiday a few days, wrong. I cancelled the order it took Them till after the holiday to make the cancellation. Guess what the discount was not available. They got what they wanted. Stalled till the discount was gone.

I placed an order close to midnight and I changed my mind early in the morning. When I called in to cancel my order around 9am, the customer service was OneStop phone service. It took more than 20 minutes to talk to a customer representative. She said that although the product was at the dock to be shipped, she had no way to cancel the order. I waited another hour to speak to a supervisor, and the supervisor told me the same thing! Basically they refused to cancel my order before it was shipped! They told me that I must accept the product and go through the return procedure to get the product returned, hoping that I would never return it. The product was not shipped until 7pm. The supervisor that I spoke to was Lea Logie, who offered absolutely no help but to tell me to accept the product when it is delivered after I waited an hour to speak with her! This type of online shopping is exactly ripping customers off. I will never order from Joss and Main, or any of the WayFair affiliated companies. I ordered another lighting fixture a few days ago from Progresslightingexpert.com, and they only shipped half of my order. It turned out to be the same OneStop phone service as customer representative when I tried to call them. I waited a long time and finally gave up. They ripped me off twice! I don't want to give them any star if I could. Never order from these companies again.

At the end of May I order the bedroom so true way here. It took about a month before I get my merchandise. When I receive my bedroom said it look like it was made from a secondhand store The quality is not good. The drawers were messed up, it almost looks like it was a return and then sent to me. I did however call Wayfair I did get a replacement for the nightstand, but I did not want the double dresser one it took too long and I just canceled it. But for the amount of money you guys charge for these products the material you use is terrible. I will never order from you guys again.

Even tho wayfair and joss and are the same branch they do not offer price match. Price did not indicate it was un USD BE CAREFUL.

Customer service are very bad. Do not recommend this shopping site. Stay away.

I was told when I ordered my bathroom vanity that it would be delivered between August 3 and sixth. After checking on it's status Joss and Main sent me an email stating that it would be scheduled for delivery sometime after August 19. This means I have to have my contractor return toward the end of the month for extra money to install fixtures etc just because they couldn't deliver on time. Something tells me it's going to be even later than that the way things are going. Tired of places thinking they can pull this off just because of the Covid thing which really shouldn't I'll be an excuse for miscalculating delivery dates. Not happy!

I would give zero stars if it allowed me.

Joss & Main ( Own by Wayfair)(Which I never done business with either) Took 1/3 of the cost on a return on a item I never even saw. The item was returned back by them before I ever saw the item. The delivery was so bad that I had to cancel all the order. This was the first time I ever done business with them and will be the lasted. They last an order that was around $1400. 00.

Place the order with someone else and had no issues. Plus they other company was a lot cheaper.

Very very upsetting and disappointing.

Arthur R